Terms & Conditions of crzytime

1. Acceptance of Terms

These Terms & Conditions ("Terms") apply to all users of the crzytime website and associated services, including but not limited to casino games, sports betting, live dealer tables, crash games, and promotional programmes. These Terms are supplemented by any additional rules, policies, or guidelines published on the crzytime platform, including the Privacy Policy, Responsible Gaming Policy, and individual game rules, all of which are incorporated herein by reference.

Your access to and use of crzytime constitutes your full and unconditional acceptance of these Terms. If you are using the platform on behalf of any organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. These Terms apply in addition to any applicable laws and regulations of the jurisdiction in which you are located.

crzytime reserves the right to modify, update, or replace these Terms at any time without prior notice beyond publication on the platform. It is your responsibility to review these Terms periodically. Your continued use of crzytime following any such modification constitutes your binding acceptance of the revised Terms.

2. Age Restriction & Eligibility

To be eligible to register and use crzytime, you must satisfy all of the following conditions:

• You are at least 18 years of age.
• You are a natural person and not a corporation, trust, partnership, or other legal entity.
• You are accessing the platform voluntarily and for personal entertainment purposes only.
• You are not prohibited from gambling under the laws of your applicable jurisdiction.
• You are not acting as an agent for or on behalf of any third party when placing bets or playing games.
• You have not been self-excluded from crzytime or any other gambling platform operated by us.
• You are not a current employee, contractor, or immediate family member of an employee or contractor of crzytime.

crzytime reserves the right to verify the eligibility of any player at any time. If we have reasonable grounds to believe that a player does not meet the eligibility requirements above, we may immediately suspend or permanently close the account and withhold any pending withdrawals pending investigation. Any funds deposited by an ineligible player may be returned to the originating payment method after deducting any winnings generated during the ineligible period.

3. Account Registration & Security

3.1 Registration Requirements

To access the full range of services on crzytime, you must create a registered account. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, email address, and mobile number. You agree to update this information promptly if any details change.

crzytime operates a strict one-account-per-player policy. Creating multiple accounts — whether under the same or different personal details — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of all balances therein.

3.2 Account Verification (KYC)

As part of our commitment to safe and responsible gaming, crzytime conducts Know Your Customer (KYC) verification for all accounts. You may be asked to provide one or more of the following documents: a government-issued national ID card, passport, or driving licence; proof of residential address (utility bill or bank statement dated within three months); and proof of ownership of the payment method used (e.g., screenshot of your registered bKash or Nagad account).

Withdrawals may be held pending completion of KYC verification. Failure to provide satisfactory documentation within the timeframe specified by crzytime may result in account suspension.

3.3 Account Security

You are solely and fully responsible for maintaining the confidentiality of your crzytime username and password. You must not share your account credentials with any other person. crzytime will never request your password via email, live chat, SMS, or any other communication channel. Any activity conducted through your account is deemed to have been authorised by you unless you have notified us promptly of unauthorised access.

If you suspect that your account has been accessed without your authorisation, you must contact our support team immediately via live chat. crzytime will not be liable for any losses resulting from unauthorised access where you have failed to take reasonable steps to protect your credentials.

4. Deposits, Withdrawals & Payments

4.1 Accepted Payment Methods

crzytime supports deposits and withdrawals in Bangladeshi Taka (৳ BDT) via the following methods: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay. Additional bank transfer options via BRAC Bank, City Bank, Islami Bank, and Sonali Bank may also be available. The availability of specific payment methods may vary and is subject to change without notice.

4.2 Deposits

The minimum deposit amount at crzytime is ৳500. Deposits are generally credited to your casino wallet within seconds for mobile financial services (bKash, Nagad, Rocket, Upay). crzytime does not charge platform-side deposit fees, although your mobile financial services provider may apply their own transaction charges.

All deposits must originate from a payment account registered in your own name. Deposits from third-party accounts are not permitted and may result in account suspension and refund of the deposit amount. crzytime reserves the right to request proof of ownership of any payment method used.

4.3 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are processed to your registered payment method. crzytime targets processing of bKash and Nagad withdrawals within 5 minutes of approval, though actual transfer times may vary depending on your payment provider's processing schedule. Bank transfer withdrawals may take up to 3 business days.

Before any withdrawal can be processed, your account must be fully verified (KYC complete), your account must be in good standing, and any applicable bonus wagering requirements must have been satisfied. crzytime reserves the right to carry out additional security checks prior to processing withdrawal requests, which may extend processing times.

4.4 Currency

All transactions on crzytime are denominated in Bangladeshi Taka (৳ BDT). crzytime does not apply currency conversion fees. Your account balance is always displayed in BDT.

5. Bonuses & Promotions

5.1 General Bonus Terms

crzytime offers various promotional incentives including welcome deposit bonuses, reload bonuses, live cashback, and seasonal promotions tied to events such as BPL, Eid, Pohela Boishakh, and Victory Day. All bonuses are subject to the specific terms published alongside each promotion at the time of the offer, which form part of these Terms.

5.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, all bonus funds awarded by crzytime are subject to wagering requirements before they or any winnings derived from them can be withdrawn. The applicable wagering multiplier is specified in the individual promotion terms. Wagering on certain game categories (such as live dealer tables or jackpot slots) may contribute at a reduced rate or not at all toward meeting wagering requirements — this will be stated in the relevant promotion.

5.3 Bonus Abuse

crzytime reserves the right to void bonus funds and any associated winnings, and to close an account, where we have reasonable evidence that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim a bonus more than once, using betting strategies designed to exploit bonus terms with minimal risk, colluding with other players, or any other activity that crzytime reasonably determines to constitute misuse of promotional offers.

6. Game Rules & Fair Play

All games available on crzytime are provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. Each game is governed by its own specific rules, which are accessible within the game interface. In the event of any conflict between these Terms and a specific game's rules, the game-specific rules shall prevail in respect of that game.

All RNG (Random Number Generator) games are certified to produce statistically random outcomes. Live dealer games are streamed in real time from professional studio environments and are subject to the rules of each respective game variant. The published Return to Player (RTP) percentages for slot games are theoretical long-term averages and do not guarantee specific outcomes for any individual session.

In the event of a technical malfunction or communication failure during a game session, bets affected by the malfunction will be deemed void and stakes returned to the player's wallet. crzytime's decision regarding any disputed game outcome is final, subject to our formal disputes procedure outlined in Section 10.

7. Prohibited Conduct

By using crzytime, you agree not to engage in any of the following prohibited activities:

• Registering more than one account or assisting others in doing so.
• Providing false, inaccurate, or misleading information during registration or verification.
• Using automated software, bots, scripts, or any artificial means to interact with the platform.
• Exploiting software bugs, errors, or glitches in games or the platform interface for financial gain.
• Colluding with other players in casino games or sports betting markets.
• Engaging in any form of money laundering, fraud, or financing of illegal activity through the platform.
• Attempting to access another player's account or any restricted area of the platform.
• Using a VPN, proxy, or similar tool to circumvent geographic restrictions or platform security measures.
• Engaging in match-fixing or insider trading in relation to any sports event offered on the platform.
• Harassing, threatening, or abusing crzytime staff, support agents, or other players.

crzytime reserves the right to investigate any account suspected of prohibited conduct. Where prohibited conduct is confirmed, crzytime may immediately suspend or permanently close the account, void all pending bets and bonuses, and withhold or forfeit the account balance. Where applicable, crzytime reserves the right to report suspected illegal activity to the relevant authorities.

8. Responsible Gaming

crzytime is committed to promoting responsible gambling among all players. We provide a range of self-management tools accessible from your account settings, including daily, weekly, and monthly deposit limits; session time reminders and automatic session limits; cooling-off periods ranging from 24 hours to 30 days; and self-exclusion for periods of up to 5 years.

If at any time you feel that your gambling is becoming problematic or is negatively affecting your financial situation, relationships, or mental health, we strongly encourage you to make use of these tools and to contact our 24/7 support team immediately. Further guidance, resources, and self-assessment tools are available on our dedicated Responsible Gaming page.

crzytime does not permit gambling by minors. We may conduct proactive checks and request age verification documents at any stage of the account lifecycle. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites.

9. Limitation of Liability

To the maximum extent permitted by applicable law, crzytime, its officers, directors, employees, agents, and technology providers shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of the platform, including but not limited to loss of funds, loss of profits, loss of data, or interruption of service.

crzytime makes no warranty, express or implied, that the platform will be available uninterrupted, error-free, or free from viruses or other harmful components. While we target 99.4% platform uptime, temporary maintenance windows or force majeure events may cause service unavailability for which crzytime shall not be liable.

You acknowledge that gambling involves financial risk and that losses are a possible outcome. crzytime is not responsible for any financial losses incurred as a result of gambling activity on the platform, and nothing in these Terms shall be construed as a guarantee of any particular outcome or financial return.

10. Amendments & Termination

10.1 Amendments to These Terms

crzytime reserves the right to amend these Terms & Conditions at any time. Where changes are material, we will endeavour to provide reasonable notice via the platform or by email to your registered address. Your continued use of crzytime following the effective date of any amendment constitutes your acceptance of the revised Terms. We recommend that you review these Terms periodically to remain informed of any updates.

10.2 Account Closure by the Player

You may close your crzytime account at any time by contacting our support team via live chat. Prior to closure, any pending withdrawal requests will be processed to your registered payment method. Any active bonuses will be forfeited upon account closure. If you are closing your account due to gambling-related concerns, we strongly encourage you to explore the self-exclusion options available in your account settings before requesting closure.

10.3 Account Closure by crzytime

crzytime reserves the right to suspend or permanently close any account at its sole discretion, with or without prior notice, where: the player has breached any provision of these Terms; the player has provided false or misleading information; the player is found to be ineligible to use the platform; or crzytime is required to do so for legal, regulatory, or security reasons. In the event of closure due to a breach, any remaining balance may be withheld pending investigation.

10.4 Governing Law & Disputes

These Terms & Conditions are governed by the laws applicable to online gaming operations in the jurisdiction in which crzytime is registered. In the event of a dispute, players are encouraged to contact our support team in the first instance. crzytime will endeavour to resolve all disputes fairly and promptly. Where a dispute cannot be resolved informally, the matter may be referred to an independent adjudication process. The decision of crzytime on all matters relating to game outcomes, bonus eligibility, and account standing is final, subject to the formal disputes process.